Can I Make Changes to My Order
Can I Make Changes to My Order
Sometimes you need to modify an order after checkout. This guide explains which changes are possible, when changes can be made, and what to do if you need to adjust your order details.
Key points:
- Changes possible before processing begins
- Limited changes once certification or FCDO submission starts
- Contact us immediately if you need to modify your order
- Additional services can be added with payment agreement
Everything You Need for a Fast Legalisation Service
Your e-Apostille is issued directly by the UK Foreign, Commonwealth & Development Office (FCDO). Our team will verify the document and organise valid electronic solicitor certification to avoid delays.
When Changes Can Be Made
When Changes Can Be Made
Whether changes are possible depends primarily on your order’s current processing stage. Orders that have not yet started processing can generally be modified as needed. Once electronic certification or FCDO submission begins, changes become limited or impossible due to costs already incurred.
Check your online account to see your current order status. If your status shows “Awaiting Documents”, changes are typically possible. If status shows “In Processing” or “Submitted to FCDO”, processing has begun and modifications cannot be made.
Contact us immediately if you realise you need changes. The sooner you notify us, the more likely we can accommodate modifications before processing begins. Include your order number and specific changes needed when contacting us.
Order Cancellations
Order Cancellations
Orders that haven’t started processing can be cancelled and refunded. However, once electronic certification begins or documents are submitted to the FCDO, processing costs have been incurred and cancellation is not possible.
If you need to cancel, contact us immediately with your order number. We can check the processing status and confirm whether cancellation is possible. If the order can be cancelled, refunds typically process within 4-5 working days depending on your card provider.
How The e-Apostille Process Works
The process is simple. Follow the steps below and we will arrange the e-apostille for you.
